Travel Insurance

DBS Travel Insurance Singapore Review 2019

Clara Lim


It should surprise no one that DBS travel insurance (or POSB travel insurance) is one of the most popular travel insurance brands in Singapore, since it’s so convenient for DBS/POSB customers to buy.

Well, you can’t fault us. Most Singaporeans are lazy to walk more than 100m for lunch, let alone scour the internet for the best travel insurance plan in town. Got buy very good liao.

Though the insurance is sold as DBS TravellerShield Plus, DBS isn’t actually the insurer. Instead, it’s underwritten by Chubb insurance. Let’s have a closer look at it so you know what you’re actually buying.


DBS travel insurance at a glance

DBS TravellerShield Plus comes in 3 flavours: Classic, Premier and Platinum. Here’s a quick and dirty comparison of what they offer:

Travel insurance plan Classic Premier Platinum
Price for 1 week (ASEAN) $53.30 $66.70 $96.10
Price for 1 week (Asia) $61.80 $84.50 $120.10
Price for 1 week (worldwide) $92.20 $115.30 $152.20
Promotion 60% off for single trip plans
Medical expenses (overseas) $300,000 $500,000 $1,000,000
Emergency medical evacuation $1,000,000 $1,000,000 $1,000,000
Personal accident (death & TPD) $150,000 $200,000 $500,000
Travel delay ($100 every 6 hours) $1,200 $1,600 $2,000
Trip cancellation $5,000 $10,000 $15,000
Baggage delay ($200 every 6 hours) $1,200 $1,600 $2,000
Baggage loss/damage $3,000 $5,000 $8,000
Adventure activities covered? No Yes Yes


DBS travel insurance promotions

The listed prices of DBS travel insurance plans are on the pricey side, but as with many an insurer, it’s the ongoing promotions that make prices attractive.

With the current 60% off promotion for all single trip plans, a week’s coverage in ASEAN starts at $21.32, which is very reasonable.

Promos change every month or so, so bookmark the DBS travel insurance promotions page to get the latest deal.

By the way, if you charge your full travel fare to the DBS Altitude Card, you can get free travel accident coverage (i.e. a payout in the case of death or injury on public conveyance, e.g. airplane, train, car).

While it’s a nice freebie to have, this free coverage is not a substitute for DBS TravellerShield. It won’t cover important things like travel delays or overseas medical expenses.


What does DBS travel insurance cover?

The cheapest DBS travel insurance plan, DBS TravellerShield Plus Classic, has pretty decent coverage for a sedate overseas trip.

However, if you’re planning any form of outdoor activity, such as scuba diving or skiing, you must upgrade to (i.e. pay more for) Premier or Platinum to get covered. Based on their policy wording, here’s a summary of activities are covered or otherwise by DBS travel insurance:

Outdoor activity Covered by DBS TravellerShield?
Hot air balloon Premier & Platinum only
Scuba diving Premier & Platinum only (up to 30m)
Skiing and other ice/snow sports Premier & Platinum only (within ski resort)
Hiking or trekking Yes (up to 3,000m)
Mountaineering or outdoor rock climbing Premier & Platinum only (up to 3,000m)
Marathons or other competitions Yes (marathons only – no ultramarathons, biathlons or triathlons)
Jet skiing Premier & Platinum only
White water rafting Premier & Platinum only (up to Grade 4)
Skydiving Premier & Platinum only
Paragliding, hang gliding or parachuting Premier & Platinum only
Bungee jumping Premier & Platinum only

Note that competitors like FWD travel insurance already cover most of these activities in their cheapest plans, so if you want to save money on your travel insurance, you should shop around for the coverage you want.


DBS travel insurance claims procedure

Emergency hotline: +65 6322 2132 (Chubb)

Online claims: Submit your claims and supporting documents online at

For enquiries: If you need clarification on how and what to claim, you can contact Chubb’s customer service hotline at +65 6398 8797 (Mon to Fri, 9am to 5pm, closed on public holidays). Or email [email protected]

Things to note: Claims must be made within one month of your return to Singapore.

If you have questions before you buy the insurance plan, you can send DBS an enquiry online or call Chubb at +65 6398 8797 during office hours.


Conclusion: should you buy DBS travel insurance?

As a super lazy person, I can totally understand why you would want to buy travel insurance from DBS. It’s affordable and more importantly, so convenient. I mean, which other insurer lets you pay with PayLah?

Coverage-wise, the cheapest plan from DBS is adequate for, say, a shopping trip to Bangkok or a relaxing tour of Japan. It also covers leisure hikes up to 3,000m, so it’s fine if you want to climb Mount Ophir too.

But if you want to do outdoor activities like scuba diving, skiing or even skydiving, you will need to upgrade to the higher tier plan to get covered.

Unfortunately, DBS doesn’t make this limitation in coverage clear from the outset – you need to do a super close reading of the FAQ or policy wording to figure that out. Minus points for that.

Looking to buy DBS travel insurance? Compare all Singapore travel insurance policies by price and coverage first.


Related articles

Travel Insurance in Singapore – The Total Guide to What You Must Know in 2018

Scoot vs Jetstar vs Air Asia vs SQ Travel Insurance – Is it Worth Buying?

The Best Travel Insurance in Singapore – 2018 Review

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Clara Lim

I used to be MoneyDumb. I hung out at H&M every day and thought that a $50 lunch set was a good deal. These days, I spend my time researching the crap out of life and trying to maximise utility on micro-decisions. I'm not sure if that's an improvement.