NTUC Travel Insurance Singapore – MoneySmart Review 2022

NTUC Travel Insurance Review

You’ve probably bought NTUC travel insurance at least once in your life. Since NTUC is the household name of household names, it’s no surprise that NTUC Income is one of the biggest travel insurance providers in Singapore.

NTUC Income travel insurance comes in 2 varieties: regular (normal) and Enhanced PreX (covers pre-existing medical conditions). Each type is sub-divided into 3 plans which provide different amounts of coverage.

NTUC travel insurance at a glance

Before going into NTUC Enhanced PreX, let’s take a look at the basic NTUC travel insurance plans first. Here’s a quick look at the price and coverage for all 3 tiers of the basic NTUC Income travel insurance plans:

Travel insurance plan Classic Deluxe Preferred
Price for 1 week (ASEAN) $36.60 $45 $58.80
Price for 1 week (Asia) $42 $52.80 $73.20
Price for 1 week (worldwide) $82.20 $93.60 $117
Promotion 40% off single trip plans
Overseas medical expenses $250,000 $500,000 $1,000,000
Emergency medical evacuation $500,000 Unlimited Unlimited
Personal accident (death & TPD) $150,000 $200,000 $500,000
Travel delay ($100 every 6 hours) $1,000 $1,500 $2,000
Trip cancellation $5,000 $10,000 $15,000
Baggage delay ($200 every 6 hours) $1,000 $1,200 $2,000
Baggage loss/damage $3,000 $5,000 $8,000
Adventure activities covered? Some (scuba diving, hiking, skiing are covered, but not others)

And here are the NTUC Enhanced PreX travel insurance plans, which cover pre-existing medical conditions:

Annual travel insurance plan Basic Superior Prestige
Price for ASEAN $102 $128 $149
Price for Asia $121 $156 $183
Price for worldwide $194 $240 $277
Promotion No promotion currently
Medical & evacuation expenses due to pre-existing condition $150,000 $150,000 $300,000
All other medical expenses (overseas) $500,000 $500,000 $1,000,000
All other emergency medical evacuation Unlimited Unlimited Unlimited
Personal accident (death & TPD) $200,000 $200,000 $500,000
Travel delay ($100 every 6 hours) $1,500 $1,500 $2,000
Trip cancellation $10,000 $10,000 $15,000
Can claim for delay or cancellation caused by pre-existing condition? No Yes Yes
Baggage delay ($200 every 6 hours) $1,200 $1,200 $2,000
Baggage loss/damage $5,000 $5,000 $8,000
Adventure activities covered? Limited (scuba diving, hiking, skiing are covered)

Here’s a summary of the COVID-19 extension that applies to both single and annual trip policies:

COVID-19 Benefits
Cancelling your trip  $2,000
Postponing your trip  $2,000
Shortening your trip  $2,000
Trip disruption  $2,000
Medical expenses overseas  $150,000
Emergency medical evacuation and sending you home  $150,000
Overseas quarantine allowance   $1,400

NTUC travel insurance promotions

Even though many Singaporeans probably don’t mind paying more for NTUC travel insurance, their regular travel insurance plans are actually priced quite affordably.

In fact, with ongoing promotions like the current 40% off promo, it can be downright cheap. For example, if you wanted to go temple-hopping for a week in Myanmar, the cheapest Classic plan would cost just $22.80 after discount.

Here’s a handy link to the NTUC travel insurance promotions page.

Sadly, NTUC’s promotions tend to exclude the Enhanced PreX plans. That’s a shame because the Enhanced PreX plans are some of the most expensive travel insurance plans on the market.

Who should buy NTUC Enhanced PreX travel insurance?

NTUC Income is one of the two insurers in Singapore that provide comprehensive travel insurance plans that cover pre-existing medical conditions, such as asthma, eczema, diabetes, high blood pressure, even heart disease. (The other is MSIG TravelEasy Pre-X.)

The most obvious difference between a PreX plan and a regular plan is, of course, price. The cheapest NTUC Enhanced PreX plan costs over twice the price of a regular basic plan!

For those who have major health problems, you don’t have much of a choice. There’s no point buying a cheap normal insurance with no coverage, because you won’t be able to claim medical expenses, evacuation costs or travel delays linked to a flare-up of your condition.

It is especially worth the money if your condition is either (a) life-threatening or (b) very expensive to treat overseas.

However, if you have a condition that’s merely uncomfortable but not life-threatening, such as eczema, then it is your choice whether you want to spend more on PreX for better coverage, or if you would rather save the money at your own risk.

It’s important to look at the coverage limits for pre-existing medical conditions can be on the low side still. If you’re travelling to somewhere with really expensive healthcare, like Europe or the US, you might want to upgrade to the Enhanced PreX Prestige plan.

What does NTUC travel insurance cover?

Few of us really scrutinise the individual coverage limits on our travel insurance, trusting that they do cover the bare essentials.

The good news is that NTUC travel insurance does offer generally good coverage all around. If you’re going to Japan to see cherry blossoms or to Seoul to catch your favourite K-pop group of indistinguishable replicants, the most basic plan (Classic) is more than adequate.

All the NTUC travel insurance plans also include a COVID-19 extension. If you cannot wait any longer for a holiday and have your bags packed, you can at least be at ease knowing that you’ll be covered by NTUC’s travel insurance. In addition, NTUC Income has collaborated with Raffles Medical to offer COVID-19 (PCR) swab test at $124.2 along with a series of other types of pre-departure tests. It’s a comprehensive plan overall.

However, there is one area where it falls short. NTUC does not cover a whole lot of adventurous activities. Common vacation activities like scuba diving and skiing are covered, but extreme thrill seekers may want to go for a more lenient insurance provider.

Outdoor activity Covered by NTUC?
Hot air balloon Not stated
Scuba diving Yes (up to 30m)
Skiing and other ice/snow sports Yes
Hiking or trekking Yes (up to 4,000m)
Mountaineering or outdoor rock climbing No (but man-made walls are ok)
Marathons and other competitions No
Jet skiing Not stated
White water rafting Not stated
Skydiving No
Paragliding, hang gliding or parachuting No
Bungee jumping No

For the full list of excluded activities, be sure to scrutinise their policy wording before you buy.

NTUC travel insurance claim procedure

Emergency hotline: Call the NTUC emergency assistance hotline at +65 6338 1222

Online claims: Submit NTUC travel insurance claims online with supporting documents (invoice, flight itinerary, police report, etc.) through their website. You can do so for the following benefits:

  • Cancelling your trip
  • Shortening your trip
  • Travel delay
  • Baggage delay
  • Loss/damage of baggage or personal belongings

Email claims: For claims apart from travel inconveniences (see above) and medical expenses (see below), you can fill in this NTUC travel insurance claim form and email it together with your supporting documents to [email protected] Include your travel policy number in the subject line.

Hard copy claims: For medical expenses, you need to fill in this NTUC travel insurance claim form and submit the hard copy with the required documents (hospital bill, medical report, boarding pass, etc.) by mail, to your insurance advisor, or drop off at an NTUC Income branch,

Things to note: Claims must be made within 30 days of the event or incident.

If there is no dispute, NTUC Income will settle your claims within 10 working days, or longer during high-volume travel periods like school holidays.

Conclusion: should you buy NTUC travel insurance?

NTUC travel insurance isn’t the absolute cheapest around, but their regular travel insurance plans are very affordable especially when there’s a promotion going on.

However, just because it’s a brand name doesn’t mean that their coverage is the highest in town, especially when you compare it against newcomers like FWD or Etiqa. That’s not a problem for most travellers though, unless you’re going to a super expensive country or encounter some unusual scenario.

For most Singaporeans who just want to eat, chill and relax on holiday, NTUC travel insurance is more than adequate. Especially, because it also provides COVID-19 coverage. But it does not cover more thrilling activities like skydiving and the like.

If you have a pre-existing medical condition, NTUC Enhanced PreX is one of the very few travel insurance options for you. It is pricey for sure, but probably worth the money if you have a life-threatening condition like asthma or heart disease. Make sure that the plan is sufficient to cover your overseas expenses and/or evacuation.

Looking to buy NTUC travel insurance? Compare all Singapore travel insurance policies by price and coverage first.