Etiqa Travel Insurance Singapore Review: Pre-Ex, Covid-19, Claims (2022)

Etiqa Travel Insurance Review

When you think travel insurance, you definitely don’t think of Etiqa. For the uninitiated, Etiqa is Malaysian bank Maybank’s insurance arm, and it’s a relatively new player in this field. Which explains why Etiqa travel insurance is one of the cheapest travel insurance options in Singapore. It’s cheap because it’s unknown.

But as much as everyone loves cheap travel insurance, nobody wants to end up with a lao hong plan that doesn’t cover anything, right? So let’s find out if Etiqa travel insurance is any good.


    1. Etiqa Travel Insurance: Summary
    2. Etiqa Travel Infinite – Covid Travel Insurance
    3. Etiqa Tiq Travel Insurance
    4. Etiqa Tiq Pre-Ex Travel Insurance
    5. Extreme Sports and Outdoor Adventure
    6. Etiqa Travel Insurance Terms and Conditions
    7. Etiqa Travel Insurance Claim Review
    8. Etiqa vs AXA Travel Insurance
    9. Etiqa Travel Insurance Promotion
    10. Etiqa Travel Insurance Review

1. Etiqa Travel Insurance Summary

There are two Etiqa travel insurance plans currently available, namely the Etiqa Tiq Travel Insurance which covers Covid-19 and pre-existing medical conditions, and the Etiqa Travel Infinite Covid travel insurance which offers higher overseas medical coverage.

Etiqa Tiq Travel Insurance Etiqa Travel Infinite
Price $39 – $106/week Depends on tour agency
Pre-Existing Medical Conditions Yes No
Buy Online Yes No
Buy From Travel Agency No Yes
Covid-19 Add-on Add-on

How to choose which Etiqa travel insurance suits you better? If you don’t have any life threatening pre-existing medical conditions, you should get the Etiqa Tiq Travel Insurance (No Pre-Ex).

As with all travel insurance plans, Etiqa travel insurance plans’ premiums are based on the country you’re travelling to. They are split into three categories:

  • Zone 1 (ASEAN): Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Thailand, Philippines and Vietnam
  • Zone 2 (Asia, Australia): All of Zone 1, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, China (excluding Tibet), Cyprus, Georgia, Hong Kong, India, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, Maldives, Mauritius, Mongolia, Nepal, New Zealand, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Tajikistan, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates and Uzbekistan
  • Zone 3 (Worldwide): All of Zone 1 and 2, Nepal, Tibet and Worldwide/the rest of the world excluding Democratic Republic of Congo, Iran, Libya, North Korea, Somalia, South Sudan, Sudan and Yemen

2. Etiqa Travel Infinite – Covid Travel Insurance

For most of us regular holiday-goers without outstanding pre-existing medical conditions, the Etiqa Travel Infinite would usually seem like the travel insurance plan we’ll likely go for. (Pre-existing conditions travel insurance usually cost more.) However, you need to buy this plan from one of Etiqa’s 18 partner tour agencies such as Chan Brothers. Ah, it’s one of those tour group type of travel insurance plans.

Anyway, here’s a summary of Etiqa Travel Infinite travel insurance plan’s key coverage, and benefits:

Etiqa Travel Infinite Classic Deluxe Suite
Medical expenses (overseas) $500,000 $1,000,000 $2,500,000
Emergency medical evacuation $500,000 Unlimited Unlimited
Personal accident (death & TPD) $150,000 $300,000 $500,000
Travel delay $1,000 $2,000 $3,000
Trip cancellation $5,000 $10,000 $15,000
Baggage delay ($100/6 hours) $500 $1,000 $1,500
Belongings loss/damage $3,000 $5,000 $10,000
Sports and Adventure Yes Yes Yes

Since these Etiqa travel insurance plans are offered to tour agencies, you can see that the medical treatment and hospitalisation, emergency medical evacuation coverage are quite high. Likewise, other miscellaneous trip itinerary and logistics-related coverage are extremely high too. Trip cancellation, for example, starts from $5,000 – a whole lot more than Direct Asia travel insurance‘s travel cancellation coverage of $3,000, and AIG travel insurance‘s travel cancellation coverage of $2,500.

Etiqa Travel Infinite does not automatically include Covid-19 coverage. Instead, it comes as an add-on Covid-19 rider at an additional price.

Etiqa Travel Infinite: Covid Add-On Classic Deluxe Suite
Trip cancellation $3,000 $4,000 $5,000
Trip postponement $500 $1,000 $1,500
Travel disruption $3,000 $4,000 $5,000
Overseas medical expenses $100,000 $200,000 $300,000
 Overseas quarantine allowance ($100/day) $500 $1,000 $1,500
Hospitalisation/ Home recovery (SG) $0 $300 $300
Emergency medical evacuation $300,000 $400,000 $600,000

Again, since this Etiqa Travel Infinite plan caters to tour groups, the Covid-19 rider’s coverage is pretty decent. You get a high $3,000 to $5,000 coverage for any Covid-19 related trip cancellations or disruptions, adequate $100,000 to $300,000 overseas Covid-19 medical expenses, and even a $100/day quarantine allowance. Etiqa Travel Infinite’s Covid-19 coverage is on par with reputable insurance providers such as Sompo travel insurance, but it’s considered pretty good compared to a budget travel insurance, e.g. Direct Asia.

3. Etiqa Tiq Travel Insurance

The other Etiqa travel insurance plan that you can buy directly online is called Tiq Travel Insurance. It comes in two variants:

  • Pre-Existing Plan
  • Normal Plan (no pre-existing medical conditions)
Tiq by Etiqa logo

Total Premium


45% OffTotal PremiumS$42
MoneySmart Exclusive
Most efficient claims for flight delay
Med. Coverage (Overseas)
Travel Cancelation
Loss/Damage of Baggage
Total Premium
Total PremiumS$4245% Off
MoneySmart Exclusive:

[MoneySmart Exclusive | FLASH SALE]
• Enjoy 45% off your Single Trip policy premium and 60% off Covid-19 add-on for Annual Plans. T&Cs apply
• Get S$10 iShopChangi e-voucher with every policy purchased. T&Cs apply.
[Etiqa's 10th Year 2024 Grand Draw]
Stand a chance to win S$10,000 cash or a Singapore Mint Lunar Dragon 1 gram 999.9 fine gold medallion (worth S$173) with eligible Etiqa/Tiq by Etiqa plans purchased. T&Cs apply.

Valid until 31 May 2024

Here, we first review the normal (non pre-ex) Tiq travel insurance plan.

Etiqa Tiq Travel Insurance (Normal)’s key coverage and benefits:

Etiqa Tiq Travel Insurance Entry Savvy Luxury
Price (ASEAN) $39/week $54/week $72/week
Price (Asia) $43/week $67/week $85/week
Price (Worldwide) $65/week $85/week $106/week
Medical expenses overseas $200,000 $500,000 $1,000,000
Emergency medical evacuation  $1,000,000 $1,500,000 $1,800,000
Personal accident (death & TPD) $150,000 $300,000 $500,000
Travel delay ($50/3 hours) $300 $300 $500
Trip cancellation $5,000 $5,000 $10,000
Baggage delay ($100/6 hours) $200 $200 $200
Belongings loss/damage $2,000 $2,000 $3,000
Sports and Adventure Yes Yes Yes
Covid-19 Add-on Add-on Add-on
Pet Hotel Add-on Add-on Add-on

Compared to its competitors, Etiqa’s travel insurance coverage is adequate and comparable to what other travel insurance companies are providing. Take MSIG travel insurance for example, overseas medical expenses range from $250,000 to $1,000,000 while Etiqa Tiq’s coverage is $200,000 to $1,000,000.

However, very much like budget travel insurance provider Direct Asia, Etiqa’s Tiq travel insurance separates the main travel insurance plan from its Covid-19 rider. When you add the main travel insurance plan’s premiums and Covid-19 rider’s prices together, it’s as good as paying for a reliable insurance brand such as Sompo.

Etiqa Tiq Travel Insurance: Covid Add-On Entry Savvy Luxury
Price (ASEAN) $18/week $27/week $40/week
Price (Asia) $23/week $36/week $53/week
Price (Worldwide) $33/week $45/week $63/week
Trip cancellation $3,000 $4,000 $5,000
Trip postponement $500 $1,000 $1,500
Travel disruption $3,000 $4,000 $5,000
Overseas medical expenses $100,000 $200,000 $300,000
 Overseas quarantine allowance ($100/day) $500 $1,000 $1,500
Hospitalisation (SG) $100 $200 $300
Emergency medical evacuation $200,000 $300,000 $500,000

Again, Etiqa Tiq Travel Insurance’s Covid-19 rider is pretty good compared to other budget travel insurance providers such as Direct Asia. When compared against established insurance companies such as MSIG travel insurance, Tiq travel insurance’s Covid-19 coverage is adequate and on par.

4. Etiqa Pre-Ex Travel Insurance

The other variant of the Etiqa Tiq Travel Insurance is the pre-existing medical conditions plan.

There aren’t many travel insurance plans thats cover pre-existing medical conditions out there. Other than this Etiqa Tiq Pre-Ex Travel Insurance that you’re looking at, MSIG travel insurance and NTUC travel insurance offer pre-existing medical conditions and Covid travel insurance as well.

MSIG logo

Total Premium


Total Premium
Covers Pre-Existing Conditions
Med. Coverage (Overseas)
Trip Cancellation
Loss/Damage of Baggage
Total Premium

Etiqa Tiq Pre-Ex Travel Insurance’s key coverage and benefits:

Etiqa Tiq Travel Insurance Pre-Ex Entry Pre-Ex Savvy Pre-Ex Luxury
Price (ASEAN) $93/week $123/week $147/week
Price (Asia) $115/week $155/week $186/week
Price (Worldwide) $158/week $211/week $254/week
Trip cancellation $5,000 $5,000 $10,000
Trip postponement $500 $500 $1,000
Travel disruption $3,000 $3,000 $5,000
Overseas medical expenses $200,000 $500,000 $1,000,000
 Overseas hospital allowance ($200/day) $5,000 $10,000 $20,000
Emergency medical evacuation $1,000,000 $1,500,000 $1,800,000

In terms of benefits and medical coverage, there really isn’t very much difference between the Tiq Travel Insurance non pre-ex and pre-ex versions. The only difference? Higher premiums and price. The pre-ex plans are twice more expensive than the non pre-ex plans for good reason – a price that I would honestly pay for if I were travelling with my mother, for example, who has a medical history.

Etiqa’s Tiq Pre-Ex Travel Insurance does not offer Covid-19 coverage.

5. Extreme Sports and Outdoor Adventure

Etiqa travel insurance is a good one for outdoorsy types and adventure junkies as quite a range of leisure outdoor activities are covered. (There’s nothing I hate more than seeing a long list of activity exclusions hidden in size 6 font in the policy wording.)

Extreme Sports and Outdoor Activities Covered by Etiqa?
Hot air balloon Yes
Scuba diving Yes (max 30m, guided, PADI cert)
Skiing and other ice/snow sports Yes
Hiking or trekking Yes (up to 3,000m)
Mountaineering or outdoor rock climbing No
Marathons or other competitions Yes (but not ultramarathons, biathlons, triathlons)
Jet skiing Not stated
White water rafting Not stated
Skydiving Yes
Paragliding, hang gliding, parachuting Yes
Bungee jumping Yes

Most leisure and recreational type of holiday outdoor activities such as hot air balloon, skiing are explicitly stated as not excluded – aka covered by Etiqa.

If you’re in for rock climbing with ropes and equipment, you will need a more niche and specialised Extreme Sports travel insurance rider offered by Direct Asia travel insurance instead.

4. Etiqa Travel Insurance Terms and Conditions

Some terms and conditions found in Etiqa travel insurance’s policy wording that you should take note of:

  • Air Miles and Hotel Reward Points: Tickets and bookings made with airline miles programmes, hotel membership reward points, and credit card points etc. will not be covered or claimable.
  • Loss of Personal Belongings: If you’ve lost your personal baggage or belongings, you need to report the loss or theft to the local police, hotel, airlines, airport etc. wherever you were within 24 hours, and get printed reports for claims.
  • Travel Postponement benefit: Will only be claimable if you bought your travel insurance more than 3 days before departure date (except for death reasons).
  • Pre-Existing Medical Conditions: You must prove that you’ve been diligently following your doctor’s treatments, medications, and routine tests etc. You are not eligible if you were admitted to the hospital or A&E in the past year due to your pre-existing medical condition.
  • Pet Hotel Add-On: Only covers dogs and cats.

5. Etiqa Travel Insurance Claim Review

Although Etiqa has been around in Singapore for reportedly over 55 years (says their website), you’ll be hard pressed to find reviews from actual customers who have successfully claimed from Etiqa travel insurance before. Instead, there are mixed reviews of Etiqa’s customer service team – some great, mostly negative.

Here are some emergency hotlines you should keep in handy if you’re buying Etiqa’s travel insurance plans:

Etiqa Overseas emergency hotline: Call Allianz Global Assistance emergency assistance hotline at +65 6327 2215 (Allianz is Etiqa’s emergency support provider)

Etiqa Travel insurance claims: WhatsApp Etiqa Customer Service at +65 6887 8777

Online claims: Sign in to your Etiqa Tiq Connect self-service portal to submit claims online

Mailed claims: Download claim forms from Etiqa website, mail with supporting documents to Etiqa’s office in Singapore

Etiqa Insurance Pte Ltd
One Raffles Quay
#22-01 North Tower
Singapore 048583

Claims settlement time: According to Etiqa, their travel claims can be processed and paid as quickly as one day through this instant payment service, as opposed to a cheque which takes 2 to 4 weeks.

6. Etiqa vs AXA Travel Insurance

Etiqa Tiq Travel Insurance AXA Travel Insurance
Price (Regional) $39 – $72/week $60 – $85/week
Price (Worldwide) $65 – $106/week $94 – $112/week
Medical Expenses (Overseas) $200,000 – $1,000,000 $300,000 – $600,000
Emergency Medical Evacuation $1,000,000 – $1,800,000 Unlimited
Personal Accident (Death & TPD) $150,000 – $500,000 $400,000 – $700,000
Trip cancellation $5,000 – $10,000 $6,000 – $12,000
Baggage loss $2,000 – $3,000 $5,000 – $10,000
Sports and Adventure Yes Yes
Covid-19 Add-on Yes
Claims Reviews Online Few Negative

7. Etiqa Travel Insurance Promotion

Etiqa has an ongoing promotions which gives you 40% off premiums with promo code TRAVEL40.

Of course, Etiqa loses that competitive pricing edge once you take away the generous promotions… so let’s hope the promo code is here to stay.

8. Etiqa Travel Insurance Review

If you’re like me – a budget traveller who love the outdoors – Etiqa travel insurance is a great fit. It’s cheap, covers pretty much every adventure activity, and the emergency assistance and medical coverage benefits are solid.

As a bonus, you can skip the hotline and get in touch with the customer service via Whatsapp (although there are many bad reviews about that).

By the way, big families travelling together will appreciate the fact that Etiqa’s family plans cover up to 8(!) children. “Children” even encompasses young adults up to 25 years old as long as they are full-time tertiary students in Singapore. The Tiq Pre-Ex travel insurance also gives your elderly parents pretty comprehensive coverage – and peace of mind – while travelling.

Etiqa travel insurance is NOT for you if you’re more of a princess who just. cannot. deal. with flight delays and disappearing luggage. The benefits in this aspect are very poor. Maybe try fly carry-on only with this one.

Looking to buy Etiqa travel insurance? Compare all the best travel insurance plans in Singapore.