Travel Insurance

AIA Travel Insurance Singapore Review 2018


Clara Lim



AIA may be one of the big insurance brands in Singapore, but they have a long way to go when it comes to competing in the travel insurance space. Let’s check out what AIA travel insurance has to offer:

AIA Travel Insurance Price and Coverage

Travel insurance plan AIA Around the World Plus Classic AIA Around the World Plus Deluxe AIA Around the World Plus Premier
Price for one week in… ASEAN: $37.30

Asia: $55.45

Worldwide: $75.60

ASEAN: $53.50

Asia: $73.60

Worldwide: $92.80

ASEAN: $76.65

Asia: $105.90

Worldwide: $123

Promotion None
Medical expenses (overseas) $200,000 $500,000 $2,000,000
Emergency medical evacuation $500,000 Unlimited Unlimited
Personal accident (death & TPD) $150,000 $200,000 $500,000
Travel delay ($100 every 6 hours) $1,000 $1,000 $1,000
Trip cancellation $5,000 $10,000 $15,000
Baggage delay ($200 every 6 hours) $1,000 $1,000 $1,000
Baggage loss/damage $3,000 $5,000 $8,000
Adventure activities covered? Yes


AIA travel insurance price comparison

Without any promotions to offset their above-average prices, AIA is one of the least competitively priced travel insurance providers right now. A typical competitor’s basic travel insurance plan for one week in ASEAN ranges from $20 to $25, which is at least 35% cheaper than AIA’s basic Classic plan.


AIA travel insurance coverage comparison

On the basis of price alone, I would probably dismiss AIA’s travel insurance plans unless they have redeeming qualities like higher-than-average benefits or special services. But generally, they don’t. The benefits for the basic plan are only so-so, especially the low evacuation limit. At this price, you can get a MUCH better higher-tier plan with another provider.

That said, AIA does offer some of the highest compensation limits for lost/damaged items – up to $800 per item or set – so if insuring your Chanel bag and matching luggage set is your number one priority, then by all means get this plan.

How to make AIA travel insurance claims

AIA Customer Care hotline: Call AIA at 1800 248 8000 (Singapore) or +65 6248 8000 (overseas) from 8:45am to 5:30pm on weekdays.

Online claims: Fill in and submit documents through this travel claim form here. You will need your mobile phone as AIA will send you a one-time password to log into the system.

Otherwise, you can email [email protected] and a customer service rep will be in touch to follow up on your case.

In-person claims: Contact your AIA insurance agent and they will follow up with you on your claims.

Alternatively, visit the AIA Customer Service Centre at 1 Finlayson Green, Singapore 049246 (open 8:45am to 5:30pm on weekdays) or 3 Tampines Grande, Singapore 528799 (open 9am to 5pm on weekdays).

Things to note: You can download the AIA Assist / Around the World claim form from the AIA forms library.


Summary: Pros & cons of buying travel insurance with AIA

CON: Poor value for money. AIA’s travel insurance plans are expensive but don’t offer anything above and beyond its competitors’. On the contrary, coverage is slightly poorer on the basic plan.

CON: Purchase and claims process need to be improved. There is very little information and support for someone who is interested to buy travel insurance online. The claims system is quite a hassle (especially in this age of Whatsapp claims!). I suspect AIA is very much an old school insurance company in that most actions are done through agents.


Have you ever bought travel insurance from AIA? What was the process like? Share your experiences with us in the comments!

Keep updated with all the news!


Clara Lim

I used to be MoneyDumb. I hung out at H&M every day and thought that a $50 lunch set was a good deal. These days, I spend my time researching the crap out of life and trying to maximise utility on micro-decisions. I'm not sure if that's an improvement.