Taobao Singapore – The Complete Shopping & Shipping Guide

TaobaoSG_masthead2

When your teachers told you Chinese was the language of the future, they were right. Except that instead of reading the four great classical novels, we are mainly using the language to buy dirt cheap made-in-China products on Taobao.

Taobao is known as the Amazon of China thanks to the fact that you can buy practically anything there, from wedding dresses to electric scooters. Since half of the sellers on actual Amazon are Chinese merchants anyway, you can save quite a bit by using a website targeted at a Chinese audience.

Trouble is, everything on Taobao is in Chinese. But fear not, Taobao is now a lot more use-friendly for Singaporeans than it used to be. We’ll walk you through the process of buying your own cheap China goods on the platform.

Contents

  1. Taobao buying & shipping options – a quick overview
  2. How to shop on Taobao in 4 easy steps
  3. Which Taobao shipping method should you choose?
  4. Should you buy Taobao stuff on Ezbuy?
  5. What about buying furniture on Taobao?
  6. Should you buy Taobao stuff on Lazada?
  7. Will you get charged GST on Taobao purchases?
  8. Best credit cards for shopping on Taobao

Taobao buying & shipping options: a quick overview

So you’ve got your eye on some cheap-ass China-made goods, but how do you actually make the purchase and get it delivered?

Here the road diverges into 3 paths. You can buy from Taobao direct, go through a third party like Ezbuy, or look for it on Lazada’s Taobao collection.

Option 1: Direct from Taobao

Buying directly from the Taobao website or app gives you access to the site’s full range of products. However, since you’re essentially doing what Chinese buyers do, you’ll have to navigate the entire website in Chinese AND pay in RMB.

If you can read Chinese proficiently, this is the quickest option as the Taobao app is actually quite simple to use.

On the downside, there are some items there do not qualify for international shipping, including overly large or heavy items, food, cosmetics and electronic devices. The only way to get your hands on these would be to use a third party agent or forwarder.

(This article will focus on buying products directly from Taobao. Scroll down to the end for more info on buying through Ezbuy or Lazada.)

Option 2: Going through a Taobao agent or third party forwarder

Third-party Taobao agents act as go-betweens, helping non-Chinese customers communicate with Taobao vendors, handle payment and arrange for shipping. They can help you speak directly to the seller if necessary, and for big-ticket purchases, some can even help you check the product before sending it to Singapore. They can also help you consolidate your items in China before shipping them all to Singapore.

Then there are third-party freight forwarders, who arrange for shipping but don’t handle other aspects of the transaction.

There are plenty of Taobao agents in Singapore, with Ezbuy, Oops, SGShop and Peeka! being some of the more well-known. However, be aware that they can inflate the cost of your purchase quite a bit through agents’ fees, higher shipping costs and currency conversion to SGD.

Option 3: Taobao via Lazada

Don’t want to have to deal with reading Chinese or rely on an agent? Lazada has a “Taobao Collection” stocked with items from Taobao sellers. You can buy them on the Lazada website or app, which is thankfully in English and directed at Singaporean buyers.

The catch is that you obviously do not get the full range of Taobao’s products—not even close. What Lazada offers is a curated selection of mostly fashion items and homeware.


Buying and Shipping fromTAOBAOLazadaEnglish / SGD /Free Shipping*Third Party AgentsEnglish / SGD /Shipping + Agent feeTaobao (direct)Chinese / RMB /Shipping fee only* With minimum spend

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How to shop on Taobao in 4 easy steps

So, you’e decided to brave the walls of Chinese text and attempt to purchase something directly from Taobao. Here’s how.

Step 1: Create an account

Click on “免费注册” in the top right corner of the screen, somewhere to the left of the shopping cart logo.

A new window containing a registration form will pop up. In the top right corner of the page you’ll see “English”. Click that to (thankfully) proceed with the English version. You’ll need to enter a working mobile number to which a verification code will be sent.

Step 2: Browse products

This is easily the most time-consuming part of the shopping process—browsing the millions of products on Taobao. Unfortunately, the tiny ray of hope you got from signing up for an account on English gets extinguished here as everything has to be done in Chinese.

You can navigate using the categories on the left or just type the names of products in the search bar at the top of the screen. Use their filters to whittle down the selection according to brand (bearing in mind that there are more fakes than authentic items), size, material and so on.

Have fun browsing and we’ll see you on the other side of the rabbit hole in Step 3.

Step 3: Access the product page

When you find a product listing you’re interested in, click on the name and you’ll be taken to the product page, which looks quite similar to what you’d find on Qoo10 or eBay. You’ll see the price displayed in RMB, followed by options such as size and quantity.

The “宝贝详情” tab displays information about the product, which you’ll probably want to paste in Google Translate unless you’re a Chinese whiz. Right next to the product details tab, you’ll find a tab labelled “累计评论”. Click it to see reviews from past buyers—I really recommend you do this scrupulously as there are lots of scammers on Taobao. Also, be aware that lots of sellers have fake reviews, so avoid sellers who sound TOO perfect.

Bowled over by the item’s cheap price and want to buy it? Click on the buttons labelled “立即购买” to buy immediately, or “加入购物车” to add it to your cart and continue shopping.

Step 4: Complete your purchase

On the product page, if you clicked “立即购买”, you’ll be taken directly to checkout.

If you clicked on “加入购物车” instead, the item will be added to your shopping cart. You’ll then have to click on “购物车” at the top right of the screen to access your shopping cart and check out.

The shopping cart is quite intuitive. You’ll see a summary of your items and the total amount of RMB you need to pay. Click on the 结算 button to make payment.

Fill in your shipping and contact details, select a shipping method and confirm by clicking on “提交订单”.

You will then be directed to an Alipay website to complete payment. If you don’t have an Alipay account yet, you’ll need to create one. Once logged in, you’ll see a form for your credit card details. Enter them, click “Continue” and then your card will charged, so look out for the SMS alert if enabled for your card.

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Taobao shipping options: which should you choose?

At the checkout phase (Step 4 above), you’ll be asked to select a shipping option. If your Chinese abilities stop at 风和日丽, the only thing you understood would have been the prices and the number of days.

Here’s a quick and dirty translation of the shipping options:

Taobao shipping option

Rates (doorstep delivery)

Lead time

官方直送 – direct delivery

29RMB up to 1kg

From 5 days

官方集运 - 空运 – Consolidated shipping by air

29RMB up to 1kg, then 10.5RMB/500kg

From 5 days

官方集运 - 海运 – Consolidated shipping by sea

26RMB up to 1kg, then 9.4RMB/kg

15 to 30 days

自行联系卖家发货 – Contact the seller to arrange for shipping on your own

Variable

Variable

So, which should you choose? The first option is for those who are only buying one or just a handful of items, and want each seller to ship to you directly.

If you’re buying several items, it will be cheaper to combine shipping so that your various parcels can be consolidated before being sent to you all at once by a Taobao forwarder. Shipping by air is the easiest and fastest way to get most items shipped to you, but if you’re buying bulky items like furniture, you can opt for shipping by sea.

Choose the fourth option if you are using a Taobao agent. The agent will handle negotiations with the seller on your behalf.

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Should you buy Taobao stuff on Ezbuy?

You have two options when you shop with Ezbuy — you either use them as a freight service, meaning they help you liaise directly with the seller and arrange shipping for you, or you shop on the Ezbuy app or website, which lists items from Taobao seller, but at a higher price.

The main advantage of Ezbuy is that their interface is in English, which makes it ideal if your main reason for using an agent is to avoid having PSTD symptoms of past 听写 tests.

Ezbuy charges an agent’s fee of 8% and you might also pay a bit more for shipping. Shipping lead times tend to be a bit more unpredictable when using an agent.

You should also know that Taobao has a habit of making life difficult for third party agents and in 2017 was involved in a spat with Ezbuy resulting in unfulfilled orders. Ezbuy still works most of the time but just take note that there is a risk.

If you’re shopping on Ezbuy’s website, they obviously don’t have every single product being sold on Taobao, but their selection is quite wide.

However, some users have complained that you also pay higher prices on your products and higher shipping fees than when buying direct from Taobao, with the total mark-up (including agents’ fees and shipping) raising prices by 30% to 50% (still cheap though).

Shopping on Ezbuy is more worth it if you are an Ezbuy Prime member, which gets you unlimited flat rate shipping of $2.99 regardless of weight, size and quantity.

The main reason the majority of Singaporean Taobao users shop on the site is for the low prices. So, if you don’t like paying a cent more than you have to, you might prefer to buy on Taobao directly or purchase an Ezbuy Prime membership.


What about buying furniture on Taobao?

Every so often, some influencer parades around their newly-decorated HDB flat and proclaims that everything was purchased on Taobao, from the sofas to the giant wall decals.

There are more furniture and homeware shops on Taobao than you’ll ever find in Singapore, which makes it so much easier to find items to match your gothic boudoir or jungle themed interior.

Shipping furniture from China to Singapore can still be cheaper than getting it at Courts if you use consolidated delivery by sea.

If you are looking to ship a great amount of furniture/home stuff in a short span of time, it’s very cost-effective to use Ezbuy Prime. With its unlimited flat rate of $2.99, you can’t get any cheaper than that!

The main downside is that not everything is available on Ezbuy’s platform.

So, alternatively, you can use Taobao’s Cainiao sea shipping service, subject to size and weight limits. With Cainiao, your shipping charges are likely to be about 230 RMB (48 SGD) to 460 RMB (95 SGD) per cubic metre (the volume of the shipping crate).

Otherwise, you’ll have to turn to third party freight forwarders like Oops, EzShip (Ezbuy’s shipping service) and EK Link.

Remember that all items shipped by sea and/or worth 400SGD and above will attract GST charges.

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Should you buy Taobao stuff on Lazada?

Want to buy cheap Taobao products without having to go through the frightening process of navigating the Taobao site for the first time?

Lazada is like Taobao lite—you get to shop for Taobao products in the comforting setting of the Lazada site.

On the downside, Lazada’s product range is much smaller, and you might also end up paying higher prices due to the lack of competition. Don’t get me wrong, the stuff is still cheap, but it’s not the absolute cheapest.

If you’re a seasoned bargain hunter looking for dirt cheap deals on Taobao, then you might prefer to brush up on your Chinese and plunge directly into the Taobao site.

However, Lazada has one big advantage — a pro-shopper return policy, which makes dealing with Taobao lemons easy.

Read more: What’s the Return Policy for Lazada, Qoo10, Shopee, Zalora, ASOS & Amazon?

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Will you get charged GST on Taobao purchases?

At the time of writing, you get charged GST on Taobao items:

  • Shipped by sea — all items attract GST, regardless of value
  • Shipped by air — items worth 400SGD and above

However, from 1 Jan 2023 the government is going to start charging GST on all items purchased online, regardless of cost or shipping method.

It’s likely the GST will be collected by Taobao at the point of purchase, meaning it will be automatically added to your total bill upon checkout.

Read more: Budget 2021: GST Hikes & Extensions Singaporeans Should Prepare For

Best credit cards for shopping on Taobao

You might be intimidated by stories about Singaporeans struggling to figure out Alipay and all, but I assure you, that’s entirely a thing of the past. You can use Mastercard and Visa credit cards when buying directly from Taobao.

With more established players like Ezbuy (which to be fair, is more of a full-fledged e-commerce platform), you can make payment with credit cards too.

Which means…. on top of buying dirt cheap products from China, you can save even more money by using a credit card that offers a decent cash back rate for your online spending.

Here are our top picks for small Taobao purchases. These are good for up to about $400 a month of online spending:

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Cashback cap
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Min. Spend per month
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OCBC logo
Cash Back on Online Spend
6%
Cash Back Cap per month
S$75
Min. Total Spend per month
S$600

If you’re buying way more, you may want to opt for an unlimited cashback credit card like these:

Citibank logo
MoneySmart Exclusive
No Expiry on Cash Back Earned
MoneySmart Exclusive:

Apply and spend $200 to get: $300 Cash OR an Ergotune Ergonomic Classic Chair (worth $399)

OR

Apply and spend $500 to get MORE:  $350 Cash OR the NEW 10.2-inch Apple iPad Wi-Fi 64GB (worth $499) OR an Ergotune Ergonomic Classic Chair (worth $399)!

Valid until 30 Sep 2021
Standard Chartered logo
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Cash Back on eligible spend
Up to 1.5%
Min. Spend per month
S$0
Cash Back Cap
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MoneySmart Exclusive:

Bring home an Apple TV 4K 32GB (worth $269) or $270 Cash via PayNow, both with 3-month Disney+ subscription only with Standard Chartered Credit Cards.

Valid until 30 Sep 2021
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Welcome Offer (min spend of S$5,000 in 6months)
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Min. Spend per month
S$0
Online Promo:
Receive S$100 CapitaVoucher when you spend S$500 within first month of Card approval.
Valid until 30 Sep 2021

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