Travel Insurance

MSIG Travel Insurance Singapore Review 2018


Clara Lim



One of the more popular and well-known insurance companies in Singapore, MSIG is generally well-regarded for its travel insurance plans and service. However, it’s got a bit of a positioning issue. it’s neither super-cheap, nor is it premium. So… what is it?? Let’s see what MSIG travel insurance plans are actually like.

MSIG Travel Insurance Price and Coverage

Travel insurance plan MSIG TravelEasy Standard MSIG TravelEasy Elite MSIG TravelEasy Premier
Price for one week in… ASEAN: $47

Asia: $55

Worldwide: $76

ASEAN: $59

Asia: $74

Worldwide: $96

ASEAN: $80

Asia: $109

Worldwide: $134

Promotion 50% off single trip plans until 31 Mar 2018
Medical expenses (overseas) $250,000 $500,000 $1,000,000
Emergency medical evacuation $500,000 $1,000,000 $1,000,000
Personal accident (death & TPD) $150,000 $200,000 $500,000
Travel delay ($100 every 6 hours) $500 (flights)

$500 (public transport)

$1,000 (flights)

$1,000 (public transport)

$1,500 (flights)

$1,500 (public transport)

Trip cancellation $5,000 $10,000 $15,000
Baggage delay $150 every 6 hours up to $600 $250 every 6 hours up to $1,000 $375 every 6 hours up to $1,500
Baggage loss/damage $3,000 $5,000 $7,500
Adventure activities covered? No Yes Yes


MSIG travel insurance price comparison

MSIG TravelEasy insurance plans don’t come cheap, but if there’s a promo like the current 50% off one they’re a lot more affordable.


MSIG travel insurance coverage comparison

Overall, MSIG’s travel insurance coverage is adequate, although the basic plan has a rather low evacuation and the baggage delay payout is lower than standard.

You might actually want to opt for an Elite plan actually, because it offers better coverage as well as a lot of nice bells and whistles. For example, it covers adventurous activities, wedding-related items as well as entertainment/sports tickets (in the event that you can’t attend the event).

Looking to buy MSIG travel insurance? Compare all Singapore travel insurance policies by price and coverage first.


How to make MSIG travel insurance claims

Emergency hotline: Call the MSIG emergency assistance hotline at +65 6323 8288

Phone claims: For non-emergency but urgent claim requests, call MSIG’s Claims Hotline at +65 6827 7660. A claims officer will be in touch with you to handle your case.

Online claims: Submit your claim and supporting documents through the online form (linked on MSIG’s travel insurance claims page). Or you can download it and email MSIG at [email protected].

Hard copy claims: You can submit your claim in person or mail it to MSIG, 4 Shenton Way, #21-01 SGX Centre 2, Singapore 068807.

Things to note: Refer to MSIG’s travel insurance claims page for instructions and a useful checklist of required documents before you make a claim.

MSIG typically settles straightforward claims within 2 to 3 weeks. Expect some delays during peak travel periods like school holidays.

Summary: Pros & cons of buying travel insurance with MSIG

PRO: Affordable and value-for-money plans (as long as there are promos). As long as MSIG is willing to continue with the generous promotions, their plans will remain competitive against brands like FWD, Aviva and NTUC Income. Basic coverage is generally good.

PRO: Reputation for good claims experience. MSIG prides itself on a good claims experience, with personalised, responsive claims specialists attending to your requests. The checklist they provided is thoughtful and there’s even a chatbot called Mae with whom you can check on your eligibility for certain claims.

CON: Need to upgrade to higher tier for adventure activities, wedding and entertainment/sports event coverage. It’s important to note that there’s a pretty big difference between what the basic and upper-tier plans cover. If you’re planning to go scuba diving, do a wedding photoshoot or watch Coldplay in Japan, you should shell out a few bucks more for the Elite plan.


Is MSIG’s claims experience all it’s cracked up to be? Share your experiences with us in the comments.

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Clara Lim

I used to be MoneyDumb. I hung out at H&M every day and thought that a $50 lunch set was a good deal. These days, I spend my time researching the crap out of life and trying to maximise utility on micro-decisions. I'm not sure if that's an improvement.