Tiq by Etiqa Travel Insurance Singapore—MoneySmart Review (2024)

When the excitement of planning a holiday takes over, travel insurance often becomes an afterthought. Yet, we should always expect the unexpected. From sudden illnesses to family emergencies, securing a good travel insurance should be a priority, ensuring peace of mind throughout your journey.

Tiq by Etiqa Insurance offers travel insurance plans designed to provide solid coverage without breaking the bank. With a focus on affordability and essential protection, Tiq’s offerings are worth considering for budget savvy travellers.

We will explore how Tiq by Etiqa Insurance can help protect you and your loved ones, making your travel experiences safer and more secure.

Learn more about our travel insurance rating system.

 

Tiq by Travel Insurance—MoneySmart Review (2024)

1. 1. Is Tiq by Etiqa travel insurance safe?
   2. What plan tiers does Etiqa offer for Tiq?
   3. How Does Tiq by Etiqa Handle Covid-19 Coverage?
   4. What Kind of Global Emergency Support Does Tiq by Etiqa Offer?
   5. Cover for pre-existing medical conditions
   6. Cruise & Cruise to Nowhere coverage
   7. What Add-Ons Does Tiq by Etiqa Bring?
   8. How to make a claim with Tiq by Etiqa?
   9. Does Tiq by Etiqa Cover Professional Sports?
   10. How Does Tiq by Etiqa Stack Up Against FWD?
   11. Tiq by Etiqa travel insurance—Overview
   12. Tiq by Etiqa Travel Insurance: Key Takeaways Before You Choose
   13. Is there any promotion for Tiq by Etiqa travel?
   14. Final Thoughts

 

1. Is Tiq by Etiqa travel insurance safe?

Absolutely!

Tiq by Etiqa Insurance is a solid choice, supported by a strong reputation and reliable backing. It operates under Etiqa Insurance, part of the Maybank Group—one of Southeast Asia’s largest financial institutions. Maybank is listed on the Kuala Lumpur Stock Exchange (KLSE: MAYBANK) and is well-regarded for its stability and financial strength. 

Over the years, it has built a solid reputation across the region, offering a wide range of insurance products, from life to general insurance, and continuously earning the trust of its customers through its suite of diverse and reliable services.

In Singapore, Etiqa is regulated by the Monetary Authority of Singapore (MAS) – adhering to the strict standards of transparency and financial integrity. You can be sure of Tiq by Etiqa to cover your insured needs and not default.

 

2. What plan tiers does Etiqa offer for Tiq?

Tiq offers 3 plan tiers, each designed to meet different needs and budgets. Here’s a quick breakdown:

Plan Tier	Cost (for a 7-day ASEAN trip, including Covid-19 coverage)	Medical Coverage	Trip Cancellation	Lost Baggage	Extreme Sports Coverage
Entry	S$45	Up to S$200,000	Up to S$5,000	Up to S$2,000	Not Included
Savvy	S$70	Up to S$500,000	Up to S$5,000	Up to S$2,000	Included
Luxury	S$102	Up to S$1,000,000	Up to S$10,000	Up to S$3,000	Included

Source: Tiq by Etiqa

The Entry Plan is your most affordable option, providing basic protection for budget-conscious travellers. The Savvy Plan steps up the medical coverage, making it a solid choice if you need more extensive protection for accidents. 

For those seeking comprehensive protection, especially if you’re planning high-risk / physically intensive activities, the Luxury Plan is the way to go.

 

3. How Does Tiq by Etiqa Handle Covid-19 Coverage?

Even though Covid-19 has become endemic, it remains a risk, especially for those with pre-existing lung conditions or other respiratory vulnerabilities. Hence, it’s always advisable to go with Covid-19 coverage in your travel insurance. 

For Tiq, their travel insurance plans have been structured to provide varying levels of Covid-19 coverage to suit different needs.

Here’s a breakdown of the extent varies:

• Entry Plan: Basic coverage for trip cancellations due to Covid-19.
• Savvy Plan: Includes coverage for both medical expenses and trip cancellations related to Covid-19.
• Luxury Plan: Offers the most extensive Covid-19 coverage, with up to S$500,000 for medical expenses and generous allowances for trip cancellations and disruptions.

This tiered approach ensures that you can select a plan that fits your concerns regarding Covid-19, whether you need minimal protection or comprehensive security.

 

4. What Kind of Global Emergency Support Does Tiq by Etiqa Offer?

Travelling can be unpredictable, and you must always “expect the unexpected”. Tiq by Etiqa offers 24-hour global emergency travel support to help you out no matter where you are. Here’s how you can benefit from their support:

Support Feature	Details
Medical Advice	Get urgent medical advice and help with appointment bookings.
Embassy Referral	Assistance with contacting embassies if needed.
Lost Passport Assistance	Help with replacing lost or stolen passports.
Bilingual Support	Support available in both English and Mandarin.

 

No matter where your travels take you, Tiq’s dedicated team is available 24/7 to provide support in both English and Mandarin, ensuring that even your elderly parents can receive help in their preferred language while overseas.

 

5. Cover for pre-existing medical conditions

If you’ve ever been denied travel insurance because of pre-existing medical conditions, you know how frustrating and stressful it can be. Tiq by Etiqa offers a refreshing solution to this common issue.

Here’s how their coverage stacks up:

Plan Tier	Pre-Existing Conditions Coverage
Entry	Covers up to S$200,000 for overseas medical expenses, with emergency medical evacuation and repatriation included.
Savvy	Offers up to S$500,000 for overseas medical expenses, and emergency medical evacuation and repatriation up to S$1,000,000.
Luxury	Provides up to S$1,000,000 for overseas medical expenses, and emergency medical evacuation and repatriation also up to S$1,000,000 or more.

You can travel with confidence, knowing you’re covered for pre-existing conditions. 

 

6. Cruise & Cruise to Nowhere coverage

Late December, early January, and March through mid-April mark the prime cruising seasons. It’s never too early to plan ahead. If you’re planning a cruise or a Cruise to Nowhere, Tiq’s latest addition deserves your attention. 

It offers all the comprehensive protection of their regular travel insurance, but with added coverage tailored specifically for maritime journeys, including overseas medical expenses, interruptions, cancellations, and delays

Cruise coverage is just one part of the equation. Next, we’ll dive into other essential aspects of Tiq’s travel insurance plans to give you a complete view of what’s in store.

 

7. What Add-Ons Does Tiq by Etiqa Bring?

To make your travel insurance truly your own, Tiq provides a range of add-ons to tailor your coverage to your unique needs. 

Here’s a look at some of the options you can choose from:

• Child Education Cover
  For families with children, this add-on offers peace of mind with coverage of up to S$3,000 per child, capped at S$15,000 total, if the worst happens and you pass on due to an injury or accident during your trip.
• Rental Car Excess Cover
  If you’re renting a car, this add-on helps with excess costs if an accident occurs. Depending on the plan you select, you could be covered for excess amounts ranging from S$300 to S$1,000.
• Pet Hotel Cover
  For those travelling with pets, this add-on compensates S$50 for every six hours of travel delay, up to a total of S$1,000. It’s designed to help with the costs of your pet’s stay in a kennel or cattery during delays.
• Sport Equipment Cover
  If you’re planning on using sports gear, this add-on can reimburse you up to S$4,000 for rental equipment if it’s lost or damaged.

These add-ons provide extra layers of coverage tailored to specific needs, ensuring you have the protection you require for a smoother travel experience.

 

8. How to make a claim with Tiq by Etiqa?

Just like choosing the right plan is key, knowing how to navigate the claims process can make a big difference when things go awry during your trip. Here’s a clear-cut guide on how to make a claim with Tiq by Etiqa and get the support you need.

Step 1: Report Your Claim Promptly

As with most insurance plans, timing is crucial. For claims related to loss of personal belongings or COVID-19 medical expenses, you’ll need to report the incident within 24 hours. If you’re dealing with travel postponement, you have up to 30 days to notify Tiq. 

Reporting within these timeframes helps prevent any issues with your claim. You can easily report your claim via WhatsApp at +65 6887 8777, the Tiq by Etiqa mobile app, or their claims portal, TiqConnect.

Step 2: Gather and Prepare Documentation

To support your claim, Tiq will need a comprehensive set of documents. These typically include:

• Medical reports and supporting evidence (photos, emails).
• Proof of ownership for lost or damaged items.
• Trip-related documents such as invoices, tickets, boarding passes, and copies of your passport and visas.
• Original invoices and receipts.
• Reports from the police, airlines, transport services, or accommodation.

Providing these documents accurately will help Tiq process your claim more efficiently.

Step 3: Receive Your Claim Acknowledgement

Once you’ve submitted your documents, you’ll get a claim acknowledgement from Tiq. This lets you know that your claim is in the system and under review.

Step 4: Get Reimbursed

After your claim is reviewed and approved, you’ll receive a notification via SMS to your registered mobile number when your reimbursement is processed. Payments are typically made directly to the bank account tied to the NRIC of the policyholder. 

If you prefer a different payment method, you can request a direct credit into your bank account by emailing their Customer Service team at [email protected].

With these steps in mind, you’ll be well-prepared to handle any claims and ensure that you get the reimbursement you’re entitled to.

 

9. Does Tiq by Etiqa Cover Professional Sports?

Tiq by Etiqa Insurance comes with a suite of attractive benefits—such as budget-friendly premiums, hassle-free cashless claims, 24/7 global emergency assistance, and robust COVID-19 coverage. 

There’s a key caveat to consider: Tiq doesn’t cover participation in professional sports during your trip. 

If your travel plans involve high-intensity activities like boxing, skiing, snowboarding, diving, or motor racing, you’ll need to seek additional coverage or explore other insurance options like Singlife Travel Insurance for example.

 

10. How Does Tiq by Etiqa Stack Up Against FWD?

When choosing between Tiq by Etiqa and FWD for travel insurance, it’s essential to weigh their strengths. 

• Tiq by Etiqa offers a range of add-ons and is particularly strong in areas like COVID-19 coverage and pet-related benefits. Whereas FWD travel insurance provides higher coverage limits and more comprehensive benefits at competitive prices.

Here’s an overview comparison to help you decide:

Coverage	Tiq by Etiqa Entry	Tiq by Etiqa Savvy	Tiq by Etiqa Luxury	FWD Basic	FWD Standard	FWD Premium
Medical Expenses Incurred Overseas	Up to $200,000	Up to $500,000	Up to $1,000,000	Up to $200,000	Up to $500,000	Up to $1,000,000
Trip Cancellation and Loss of Deposit	Up to $5,000	Up to $5,000	Up to $10,000	Up to $5,000	Up to $10,000	Up to $15,000
Baggage Delay	$200 ($100 per 6 hours)	$200 ($100 per 6 hours)	$200 ($100 per 6 hours)	$200 ($100 per 6 hours)	$300 ($100 per 6 hours)	$500 ($100 per 6 hours)
Travel Delay	$300 ($50 per 3 hours)	$300 ($50 per 3 hours)	$500 ($50 per 3 hours)	$300 ($50 per 6 hours)	$300 ($50 per 6 hours)	$500 ($50 per 6 hours)
Personal Accident (Accidental Death and Permanent Disablement)	Adult < 70 years: $150,000 Adult ≥ 70 years: $30,000 Child: $50,000	Adult < 70 years: $300,000 Adult ≥ 70 years: $40,000 Child: $100,000	Adult < 70 years: $500,000 Adult ≥ 70 years: $50,000 Child: $200,000	Adult < 70 years: $150,000 Adult ≥ 70 years: $30,000 Child: $50,000	Adult < 70 years: $300,000 Adult ≥ 70 years: $40,000 Child: $100,000	Adult < 70 years: $500,000 Adult ≥ 70 years: $50,000 Child: $200,000
Rental Car Excess Cover	$300	$500	$1,000	$300	$500	$1,000
Pet Hotel Cover	$1,000 ($50 per 6 hours)	$1,000 ($50 per 6 hours)	$1,000 ($50 per 6 hours)	Not Covered	$500 ($50 per 6 hours)	$1,000 ($50 per 6 hours)
COVID-19 Coverage	Up to $5,000 for trip cancellation Up to $500,000 for medical expenses Lump sum payout for hospitalisation within 48 hours of return	Up to $5,000 for trip cancellation Up to $500,000 for medical expenses Lump sum payout for hospitalisation within 48 hours of return	Up to $5,000 for trip cancellation Up to $500,000 for medical expenses Lump sum payout for hospitalisation within 48 hours of return	Up to $5,000 for trip cancellation Up to $500,000 for medical expenses	Up to $5,000 for trip cancellation Up to $500,000 for medical expenses	Up to $5,000 for trip cancellation Up to $500,000 for medical expenses

 

11. Tiq by Etiqa travel insurance—Overview

To decide which Tiq plan suits your needs best, here’s a full breakdown of the key coverage areas of Tiq by Etiqa travel insurance (with the Pre-Ex option):

PLAN HIGHLIGHT	ENTRY	SAVVY	LUXURY
Medical Expenses Incurred Overseas	$200,000	$500,000	$1,000,000
Trip Cancellation and Loss of Deposit	$5,000	$5,000	$10,000
Baggage Delay	$200 ($100 per 6hrs)	$200 ($100 per 6hrs)	$200 ($100 per 6hrs)
Travel Delay	$300 ($50 per 3hrs)	$300 ($50 per 3hrs)	$500 ($50 per 3hrs)

 

Personal Accident (Accidental Death and Permanent Disablement)
Adult aged below 70 years old	$150,000	$300,000	$500,000
Adult aged 70 years old and above	$30,000	$40,000	$50,000
Child	$50,000	$100,000	$200,000

 

Medical Expenses Incurred Overseas
Adult aged below 70 years old	$200,000	$500,000	$1,000,000
Adult aged 70 years old and above	$30,000	$50,000	$75,000
Child	$75,000	$150,000	$250,000
Medical Expenses Incurred in Singapore
Adult aged below 70 years old	Not Covered	$7,500	$10,000
Adult aged 70 years old and above	Not Covered	$1,000	$3,000
Child	Not Covered	$2,500	$5,000
Overseas Hospital Income	$5,000 ($200 per 24 hrs)	$10,000 ($200 per 24 hrs)	$20,000 ($200 per 24 hrs)
Hospital Allowance in Singapore	$500 ($50 per 24 hrs)	$1,000 ($100 per 24 hrs)	$1,500 ($100 per 24 hrs)
Hospital Visitation	Not Covered	$2,500	$5,000
Compassionate Visit	Not Covered	$5,000	$7,500
Child(ren) Guardian	Not Covered	$2,500	$5,000
Emergency Telephone Charges	$100	$200	$400

 

Emergency Medical Evacuation	Combined limit up to $1,000,000	Combined limit up to $1,500,000	Combined limit up to $1,800,000
Repatriation of Mortal Remains to Singapore

 

Trip Cancellation and Loss of Deposit	$5,000	$5,000	$10,000
Bankruptcy of Travel Agent	$1,000	$1,000	$3,000
Travel Curtailment (including Hijacking)	$3,000	$3,000	$5,000
Personal Effects (including laptop)	$2,000 ($250 per article, $1,000 per laptop)	$2,000 ($250 per article, $1,000 per laptop)	$3,000 ($250 per article, $1,000 per laptop)
Baggage Delay	$200 ($100 per 6hrs)	$200 ($100 per 6hrs)	$200 ($100 per 6hrs)
Loss of Travel Documents (including money)	Personal Money; $100	Personal Money; $300	Personal Money; $500
	Personal Documents; $150	Personal Documents; $250	Personal Documents; $500
Travel Delay	$300 ($50 per 3hrs)	$300 ($50 per 3hrs)	$500 ($50 per 3hrs)
Flight Diversion	$300 ($100 per 6hrs overseas)	$300 ($100 per 6hrs overseas)	$500 ($100 per 6hrs overseas)
Flight Overbooking	$100	$100	$100
Travel Misconnection	$200 ($100 per 6hrs)	$200 ($100 per 6hrs)	$200 ($100 per 6hrs)
Travel Postponement	$500	$500	$1,000

 

Personal Liability

$250,000

$500,000

$750,000

 

Hijacking/Kidnapping and Hostage	$1,000	$1,000	$3,000
Automatic Extension of Cover	Up to 7 days	Up to 14 days	Up to 14 days
Act of Terrorism Cover
Adult aged below 70 years old	$100,000	$200,000	$300,000
Adult aged 70 years old and above	$30,000	$40,000	$50,000
Child	$50,000	$75,000	$100,000
Home Content Cover	Not Covered	$5,000	$10,000

 

Medical Expenses Incurred Overseas
Adult aged below 70 years old	$75,000	$125,000	$150,000
Adult aged 70 years old and above	$20,000	$40,000	$50,000
Child	$50,000	$75,000	$100,000
Overseas Hospital Income	$5,000 ($200 per 24 hrs)	$10,000 ($200 per 24 hrs)	$20,000 ($200 per 24 hrs)
Emergency Medical Evacuation	Combined limit up to $150,000	Combined limit up to $200,000	Combined limit up to $250,000
Repatriation of Mortal Remains to Singapore

 

Child Education Cover	$3,000 per child (up to $15,000)	$3,000 per child (up to $15,000)	$3,000 per child (up to $15,000)
Rental Car Excess Cover	$300	$500	$1,000
Pet Hotel Cover	$1,000 ($50 for every 6 hrs)	$1,000 ($50 for every 6 hrs)	$1,000 ($50 for every 6 hrs)
Sport Equipment Protector	$500	$2,000	$4,000

 

11. Tiq by Etiqa Travel Insurance: Key Takeaways Before You Choose

As we approach the conclusion of this review, let’s focus on what truly matters when choosing Tiq by Etiqa travel insurance. Here are three most important takeaways:

1. Affordable Plans for Every Traveller: Tiq by Etiqa offers 3 plans—Entry, Savvy, and Luxury—catering to various budgets and travel needs. Whether you’re looking for basic coverage or more comprehensive protection that includes extreme sports and pre-existing conditions, Tiq has a plan that won’t break the bank.
2. Robust COVID-19 Coverage: If pandemic coverage still matters to you, Tiq’s Savvy and Luxury plans deliver. With up to S$500,000 for COVID-19-related medical expenses and generous allowances for cancellations, these plans ensure you’re well-protected in a COVID-19 endemic world.
3. Unique Add-Ons, But Some Gaps for High-Risk Activities: 

Tiq stands out with extensive add-ons like Pet Hotel Cover, Rental Car Excess Cover, and Sports Equipment Cover, allowing you to customise your policy to your lifestyle needs. However, Etiqa doesn’t cover professional sports or some high-risk activities. Something to keep in mind if you’re planning to take on more adventurous pursuits.

The Bottom Line

• Why It Stands Out: Flexible and cost-effective plans with strong COVID-19 protection and unique add-ons.
• What’s Missing: Limited coverage for intensive sports and very high-risk activities.

 

12. Is there any promotion for Tiq by Etiqa travel?

Looking to stretch your travel budget further? With Tiq by Etiqa’s latest promotion, you can save more on your travel insurance and put those extra cents toward other parts of your trip. 

This exclusive MoneySmart offer unlocks fantastic savings and bonus rewards, giving you more value for your money and enhancing your overall travel experience.

 

Final Thoughts

Tiq by Etiqa is a solid choice if you have specific travel insurance needs. Overall, Tiq by Etiqa excels in delivering targeted protection for these specific needs. It is beneficial for travellers who prioritise COVID-19 coverage with comprehensive protection for medical expenses and related trip cancellations. 

Pet owners will find value in the Pet Hotel Cover, which helps with unexpected pet accommodation costs. For those engaging in extreme sports or activities, Tiq’s Savvy and Luxury plans provide coverage tailored to high-risk pursuits, ensuring peace of mind during adventurous trips. 

 

About our scale and rating system

• We compiled the prices and coverage limits for over 50 travel insurance plans from 18 different providers in Singapore in a massive spreadsheet.
• For each price/coverage category (e.g. trip cancellation, travel delay, etc.), we determined the minimum, median, and maximum values across all travel insurance plans. These values then form scales showing the lowest, highest, and average price/coverage amounts for different travel insurance plans in Singapore.
• Finally, we plotted where each travel insurance plan stands on those scales and assigned a star rating for the provider based on the results.

Star rating and description	Visual example
★☆☆☆☆ 1 star: All plans under that provider perform average or lower than average, and 1 or more plans is the worst performing. / If there is only 1 plan, it is the worst performing.	1 star:
★★☆☆☆ 2 stars: All plans under that provider perform average or lower than average, but none of their plans is the worst performing. / If there is only one plan, it performs below average. OR see 3 star rating below for penalty star scenario.	2 stars: 2 stars (3 stars – penalty star):
★★★☆☆ 3 stars: All plans under that provider perform between the minimum and maximum. / If there is only one plan, it performs average. – Add a bonus star if one of the plans is the best in Singapore. – Deduct a penalty star if one of the plans is the worst in Singapore.	3 stars:
★★★★☆ 4 stars: All plans under that provider perform average or above average, but none of their plans is the best performing. / If there is only 1 plan, it performs above average. OR see 3 star rating above for bonus star scenario.	4 stars: 4 stars (3 stars + bonus star):
★★★★★ 5 stars: All plans under that provider perform average or above average, and 1 or more of their plans is the best performing. / If there is only 1 plan, it is the best performing.	5 stars:

NOTE: These are flipped for the Price component—for this, the lower the better.

 

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About the author

Travelling the world and getting involved in cross-cultural works is Caleb’s passion. Freelance digital marketing and content writing is a way for him to express himself creatively while earning his keep. He unwinds by diving into a variety of music genres. Living in a digitally disrupted world, he’d like to offer a different perspective on finances to show people the possibilities of what goes beyond a typical “Singaporean life”.

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Looking to buy Etiqa travel insurance? Compare all the best travel insurance plans in Singapore.