Travel Insurance

NTUC Travel Insurance Singapore Review 2018

ntuc travel insurance review

Clara Lim



NTUC Income is one of Singapore’s household names when it comes to insurance, so it’s no surprise that they are one of the most popular travel insurance providers around. Chances are, you’ve bought NTUC travel insurance at least once in your life.

NTUC has two types of plans – regular travel insurance and Enhanced PreX travel insurance. The latter is the only travel insurance plan to provide comprehensive coverage for pre-existing medical conditions, such as asthma, eczema, diabetes, high blood pressure, even heart disease. First, let’s have a look at NTUC Income’s regular travel insurance plans….


NTUC Income Travel Insurance Price and Coverage

Travel insurance plan NTUC Income Classic NTUC Income Deluxe NTUC Income Preferred
Price for one week in… ASEAN: $36

Asia: $45

Worldwide: $70

ASEAN: $50

Asia: $63

Worldwide: $87

ASEAN: $73

Asia: $95

Worldwide: $122

Promotion 35% off single-trip plans until 1 Apr 2018
Medical expenses (overseas) $250,000 $500,000 $1,000,000
Emergency medical evacuation $500,000 Unlimited Unlimited
Personal accident (death & TPD) $150,000 $200,000 $500,000
Travel delay ($100 every 6 hours) $1,000 $1,500 $2,000
Trip cancellation $5,000 $10,000 $15,000
Baggage delay ($200 every 6 hours) $1,000 $1,200 $2,000
Baggage loss/damage $3,000 $5,000 $8,000
Adventure activities covered? Some (scuba diving, hiking, skiing are covered, but not others)


NTUC travel insurance price:

NTUC’s regular travel insurance is priced affordably and with promos like the current 35% off, a basic plan can actually be downright cheap.

Honestly though, some Singaporeans are going to pay for NTUC travel insurance even if it’s more expensive, purely because it’s a household brand.


NTUC travel insurance coverage:

If you’re planning a relatively sedate trip (e.g. city break, scuba diving trip or skiing holiday), NTUC offers generally good coverage except for a slightly low limit on evacuation for the basic plan. But they don’t cover a whole lot of outdoor activities. For the full list of excluded activities, be sure to scrutinise their Terms & Conditions before you buy.


NTUC Income Enhanced PreX travel insurance comparison

And here are their Enhanced PreX plans for pre-existing medical conditions…

Travel insurance plan NTUC Enhanced PreX Basic NTUC Enhanced PreX Superior NTUC Enhanced PreX Prestige
Price for one week in… ASEAN: $81

Asia: $100

Worldwide: $138

ASEAN: $107

Asia: $135

Worldwide: $184

ASEAN: $128

Asia: $162

Worldwide: $221

Promotion None 🙁
Medical & evacuation expenses due to pre-existing condition $150,000 $150,000 $300,000
All other medical expenses (overseas) $500,000 $500,000 $1,000,000
All other emergency medical evacuation Unlimited Unlimited Unlimited
Personal accident (death & TPD) $200,000 $200,000 $500,000
Travel delay ($100 every 6 hours) $1,500 $1,500 $2,000
Trip cancellation $10,000 $10,000 $15,000
Can claim for delay or cancellation caused by pre-existing condition? No Yes Yes
Baggage delay ($200 every 6 hours) $1,200 $1,200 $2,000
Baggage loss/damage $12,500 $12,500 $20,000
Adventure activities covered? Limited (scuba diving, hiking, skiing are covered)


NTUC Income Enhanced PreX travel insurance price:

Ouch – NTUC’s Enhanced PreX travel insurance costs a bomb.

If you have health problems that are life-threatening or could get really costly if you seek medical treatment, you don’t really have a choice as these are the ONLY plans on the market with extensive coverage for pre-existing medical conditions.

However, if your condition is uncomfortable but not life-threatening, e.g. eczema, it is your choice whether you want to spend more on PreX for better coverage, or if you would rather save the money at your own risk.


NTUC Income Enhanced PreX travel insurance coverage:

In the Enhanced PreX Basic and Superior plans, coverage for pre-existing medical conditions is on the low side. If you’re travelling to somewhere with really expensive healthcare, like Europe or the US, you might want to upgrade to the Prestige plan.

Note that the cheapest PreX plan won’t let you claim for travel delays or cancellations due to your pre-existing medical condition. So if you have a bad flare-up just before you trip, you might regret not shelling out for the Superior plan.

Looking to buy NTUC travel insurance? Compare all Singapore travel insurance policies by price and coverage first.


How to make NTUC travel insurance claims

Emergency hotline: Call the NTUC emergency assistance hotline at +65 6338 1222

Online claims: Submit NTUC travel insurance claims online with supporting documents (invoice, flight itinerary, police report, etc.) through their website. You can do so for the following benefits:

  • Cancelling your trip
  • Shortening your trip
  • Travel delay
  • Baggage delay
  • Loss/damage of baggage or personal belongings

Email claims: For claims apart from travel inconveniences (see above) and medical expenses (see below), you can fill in this NTUC travel insurance claim form and email it together with your supporting documents to [email protected]. Include your travel policy number in the subject line.

Hard copy claims: For medical expenses, you need to fill in this NTUC travel insurance claim form and submit the hard copy with the required documents (hospital bill, medical report, boarding pass, etc.) by mail, to your insurance advisor, or drop off at an NTUC Income branch,

Things to note: Claims must be made within 30 days of the event or incident.

If there is no dispute, NTUC Income will settle your claims within 10 working days, or longer during high-volume travel periods like school holidays.


Summary: Pros & cons of buying travel insurance with NTUC Income

PRO: Coverage for pre-existing medical conditions. If you have a pre-existing issue like asthma or heart disease, which can be life-threatening if anything happens overseas, you should shell out for an NTUC Income Enhanced PreX plan. Make sure that the plan is sufficient to cover your overseas expenses and/or evacuation (if the country’s healthcare isn’t great).

PRO: Non-PreX plans are affordable and adequate for sedate holidays. Going to Japan to see cherry blossoms or Seoul to catch your favourite K-pop group of completely indistinguishable replicants? Great, then NTUC Income’s travel insurance should suit you fine.

CON: Not the best value for money around. Generally you will pay a bit more for NTUC travel insurance (because got brand name, mah) than with newcomers like FWD or Etiqa, but that doesn’t mean your coverage will be better. In fact, NTUC’s basic plans are a bit low on both emergency evacuation limit and personal accident coverage.


Have you ever bought travel insurance from NTUC Income? Share your experiences us in the comments.


Related articles:

Buying Travel Insurance – What You Should Consider If You Are Travelling With Kids

Here’s Why You Should Never Dare to Travel Without Travel Insurance

Annual Travel Insurance – When Is It the Better Choice for You?

Keep updated with all the news!


Clara Lim

I used to be MoneyDumb. I hung out at H&M every day and thought that a $50 lunch set was a good deal. These days, I spend my time researching the crap out of life and trying to maximise utility on micro-decisions. I'm not sure if that's an improvement.